Shipping policy
ORDER PROCESSING:
Please allow 1-3 business days to process your order. Expect an email within 24-48 hours to let you know your order is on the way!
STORE PICKUP - 27 Fore St, Liskeard PL14 3JA
Orders can be picked up daily from 10:30 AM to 4:30 PM. An email will be sent when your order is ready for pickup.
LOCAL DELIVERY:
During checkout, enter your address and choose the ship option. Click the "continue to shipping" button. Local delivery is available for addresses within 10 miles of our shop.
If the local delivery option does not show up during checkout, your order is not eligible for local delivery.
When your order is ready for delivery, you will receive an email with real-time tracking information.
FLAT RATE SHIPPING:
Orders are generally shipped within 1-3 business days using Royal Mail. Flat rate shipping fee of £4.99 applies to orders shipping to mainland UK.
DOMESTIC SHIPPING RATES AND ESTIMATES:
For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.
For simple flat rate shipping: We offer £4.99 flat rate shipping to UK addresses.
Free Shipping: We offer free shipping for orders over £50.
Shipping options:
| Shipping Option | Estimated Delivery Time | Price |
|---|---|---|
| Standard Shipping | 3-5 business days | £4.99 |
| Express Shipping | 1-2 business days | £9.99 |
| Free Shipping | 3-5 business days | Free (for orders over £50) |
INTERNATIONAL SHIPPING:
We offer international shipping to the following countries: USA, Canada, and Australia.
At this time, we do not ship to other regions outside these countries.
Shipping charges for your order will be calculated and displayed at checkout.
International Shipping Options:
| Shipping Option | Estimated Delivery Time | Price |
|---|---|---|
| Standard Shipping | 8-12 business days | £14.99 |
| Express Shipping | 4-7 business days | £24.99 |
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. [Your Company] is not responsible for these charges, and they are your responsibility as the customer.
REFUNDS, RETURNS, AND EXCHANGES:
We accept returns up to 14 days after delivery, if the item is unused and in its original condition. We will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged, please email us as soon as possible at support@email.com with your order number and a photo of the item’s condition. We will address these on a case-by-case basis and strive for a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at support@email.com.